Submit a support request
Need help with billing, scheduling, or your student account? Use our contact form and include your country site and student name so we can assist faster.
Support
Customer service
Help with tutoring, billing, scheduling, and technical questions. Our team supports families across all 18 YFC country sites.
Contact our team
Reach us by email, phone, or live chat. We respond promptly — most enquiries within 24 hours.
Book Free Assessment
New to YFC? Book a free assessment. An advisor discusses your child's level and recommends a tutor. A demo lesson is optional.
Support FAQs
Quick answers for parents and students — contact us if you need more help.
How do I sign up for tutoring?
Book a free assessment on our registration page. Choose your country site, complete the short form, and an education advisor will contact you to recommend a tutor. A demo lesson is optional.
What assignment help do you provide?
We offer coursework and project support for school and exam-level work. All help is delivered through official YFC channels with qualified tutors — never off-platform.
How do I access my tutoring sessions?
Log in to the student portal at https://stp.yfcampus.com. Your login details are sent by email after registration.
What payment methods do you accept?
We accept major credit and debit cards and common online payment methods. Billing is monthly in advance with clear hourly rates on each country site.
Can I reschedule a session?
Yes — reschedule through the student portal, or email admin@yfcampus.com with at least 24 hours notice.
How do I get help with technical issues?
Email admin@yfcampus.com or use live chat on our website. For urgent matters, call your regional number listed on the contact page.
Still need help?
Contact our support team for help with your account or lessons.